Versand

Shipping policy

At The Swenson House, we place great importance on an excellent shopping experience for our customers in Germany, including clear and understandable shipping terms. We offer free shipping on all orders within Germany. Currently, we only ship within Germany. We do not offer international shipping.

Delivery times

Below you will find the estimated delivery times for all packages:

  • Order deadline: 5:00 PM (CET) Central European Time. Orders placed after this time will be processed on the next business day, which may extend the estimated delivery time by one day.
  • Order processing time: 1 to 4 business days (Monday to Friday). Once your order has been processed, it will be shipped by one of our trusted shipping providers.
  • Transit time: 6 to 12 working days (Monday to Friday).
  • Estimated delivery time: 7 to 16 working days.

Shipping service provider

For deliveries within Germany, we work with the following reliable shipping providers:

  • DHL
  • DPD
  • GLS
  • Hermes

Shipping costs

Free shipping: All orders ship free of charge with no minimum order value.

Problems with delivery

Should you experience any problems with your delivery, such as delays or lost packages, please contact our customer service immediately. We will be happy to assist you and ensure that your order arrives safely and on time.

Track order

Once your order has been shipped, you will receive an email notification with a tracking number. You can track your package on our website: Track order.

Questions?

Visit our Frequently Asked Questions or contact our customer service here.

Contact information:

Shop name: The Swenson House
Company name: Pure Nordic Wear
Company address: Janssensstraat 90, 5735AG, Aarle-Rixtel, Noord-Brabant, Netherlands
Commercial Register Number: 95880445
Email: support@theswensonhouse.com
Phone: +31 6 24469638

Customer service hours: Monday–Friday: 09:00–17:00 (CET)

We will answer your email within 24 hours (Monday-Friday) – messages received over the weekend will be answered on the following Monday.